Privacy Policy

1. Information We Collect

We collect business contact information such as name, company, email, phone number, GST details (where applicable) and enquiry details. We may also collect technical information such as IP address, browser information and cookies.

2. Purpose of Collection

We use information to respond to enquiries, provide quotations, onboard customers, improve services and comply with legal obligations.

3. Sharing of Information

We do not sell personal information. Information may be shared only with logistics partners, technology vendors, professional advisers or government authorities where legally required.

4. Data Retention

Information is retained only for as long as necessary to fulfil business, contractual and statutory obligations or as required by applicable law.

5. User Rights

Users may request access, correction or withdrawal of consent by contacting the Grievance Officer.

6. Cookies & Analytics

The Website may use cookies and analytics tools to improve website performance, understand visitor behaviour and enhance user experience. Users may disable cookies through their browser settings; however, certain website features may not function properly.

7. Security Practices

Velaan Mart implements reasonable administrative, technical and physical security measures to protect personal information against unauthorized access, disclosure, alteration or destruction.

8. Grievance Officer

9. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on the Website with the updated Effective Date.